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2019 Speed Queen Washer TC5000WN AWN632SP116TW01
Speed Queen, after their disastrous launch of the new TR series washer in 2018, have brought back their old style washer for 2019, the TC5000WN, or AWN632SP116TW01, aka, the Speed Queen Classic. It’s been mostly a quiet launch, no parades, not “best washer yet”, or “5% better”, it just quietly made it to the showroom floors of most Speed Queen Dealers. It’s not even on their website.
How I test them:
Because I am no longer a Speed Queen Dealer, I had to go to my (not so) local Speed Queen Dealer and plunk down $1039 for this thing. I have run more than 20 different loads on a variety of different cycles on this machine. Essentially nothing in my review is scientific in any way, just my expert opinion and observations.
The grading scale
The review:
Probably due to the tremendous amount of negative feedback from last year’s 2018 TR series machines, the “2017” style washer is magically back in their lineup. Speed Queen probably realized that no one was buying their “washes 5% better” crap, and quickly reversed course and brought back their tried and true legacy machine. Bringing this machine back is the best decision SQ has made in YEARS. Second best decision they made was to FIRE the engineers that designed the TR series washer (wink, wink, SQ, I know). The third best decision they COULD make is to publicly apologize for how they treated me last year. Read more about that HERE. Fourth would be to fire whoever is in charge of public relations for not calling me a year ago, or ever for that matter. I know it sounds like I am ranting, and I am, a little.
Performance:
The “new” TC5000 is basically a 2017 SQ in disguise, but for some reason, not quite as good. Let me just say up front that this is overall a properly good washer, and better than most of the garbage out there today. That said, the TC5 does not have a water level switch, but will give you a full tub of water and a pretty vigorous agitation. Overall this is a good washer, and if you simply can’t bring yourself to buy the Maytag Commercial washer then I would say this is the next best thing.
Cost
Insane. I paid $1039 for this washer. Let’s just put things in perspective : this washer is almost identical to the “8 series” washer of 2017 which only sold for $899. The 2017 version also had more options than this one. This is flat out a cash grab by SQ. I can see their boardroom conversation going something like this: ” If they want the old style washer, F*#ck em’ make them pay through the nose for it. We need the money anyway”.
I have been in the appliance business for a long time, and I can tell you this washer is no thousand dollar washer. This is the part where they should fire the marketing guy at SQ. $999 Sounds a lot better than $1039. They priced it as such to make their TR series washer look like a better deal. The TR7 is only $50 more with 4 more years of warranty, the TR5 is $50 cheaper with 2 years more warranty, and the TR3 is $150 cheaper with the same warranty. This is all to catch some unsuspecting shopper in to buying their flop of a washer that is the TR.
Build quality
Nothing but praise here. This washer is built in just about the same way as the 2017 version, solid feeling components, heavy, although it seems to wash slightly different, I just cant put my finger on what has changed. The modern console design is appealing.
Longevity
Generally speaking Speed Queen makes a very durable machine. It’s not that they last forever, it’s that they are very repairable. You can expect to service the belt on these washers every 5-7 years or so, and full rebuilds after 15 years.
Personal opinion:
I used to be a Speed Queen fan boy, and in a lot of ways I still am. When I was selling the Speed Queen line I was looking at these machines through rose colored glasses. The bottom line is this: This is a great performing washer that will likely have the same life span of previous SQ models of this type.
| CATEGORY | SCORE |
|---|---|
| Performance | 12 |
| Cost | 7 |
| Build Quality | 19 |
| Longevity | 18 |
| Personal | 8 |
| Total Score | 64 |
So based on this would you still recommend the commercial SQ over the 2019 TC? Looks like you still recommend the MVWP575G as your number one pick? Trying to decide, like that SQ build quality might be more well known for the long term, but obviously want something that does the best cleaning since I have a 1 year old baby 🙂
The TC5000WN is better than its commercial counterpart (the LWN) but from a performance standpoint the Maytag (MVWP575GW) is still the best.
Thank you!
Good Luck, we took that Maytag “Commercial Series” off the showroom because our service center needs a rest.
Eugene,
I purchased the Maytag mvwp575gw a year ago. No SQ 2017 models were available in my area, and the TC5000wn was not released until about 9 months later. I realize this post is long, so people with extended knowledge should skip it. Also, it is written for consumers by a consumer. I do not sell or repair washers for a living nor do I have the funds like some washer enthusiasts to upgrade my appliances like people do their phones.
I really considered getting a Speed Queen “Classic” especially when I saw the announcement about the 10-year warranty. I love the clean look and that they brought back an older, more reliable design. My closest dealer wanted $1099 for the washer and almost a $1000 for the dryer. The next closest dealer did not even stock the TC model washer and wanted $1399! This was at least $350 extra for the SQ brand washer and $600 extra for the set. Also, the dryer’s higher price is not even justified. Neither authorized retailer was aware of the 10-year warranty, and that warranty may not be what it seems. The warranty seems to come from participating dealers. When reading the warranty bond, I saw this, ” Alliance Laundry Systems is not responsible for extra labor charges and extended travel expenses due to customers installing units in areas beyond the selling dealer’s normal service area. Remote Service is considered in excess of 50 miles from selling dealer. (100 miles round trip) “. Business goes under or you move, you may not have the warranty you thought you did. Maytag comes from Maytag regardless of where purchased.
What does the extra $350 get me? The main advantages are SQ does offer full and half tub wash/rinse options for all main cycles and no Automatic Temperature Control (ATC). [Note: the Delicate cycle is more like handwash and the Bulky cycle is more like Delicate]. I did not find the ATC to be an issue for the Maytag’s main cycle and the cycles Bulky, Delicate, Mixed, and Powerwash works as one would expect them too. The Maytag’s most notable disadvantage and deal breaker for many is the only half tub wash cycle available is the Normal “Eco”cycle with its spray rinse. “Hot” and “Warm” are noticeably cooler for this cycle than for the main cycles. There are ways to configure the hookups to the washer outlet box, so that you can control the temperature for the main and Normal “Eco” wash. If this does not work by itself, the ATC sensor can be relocated (non permanent) so it reads the air temperature instead of the water temperature. These modifications do require more hands on from the consumer mostly during the fill portion of the cycle (which I stay for anyway), but they allow the Normal cycle to be used for smaller loads where hot and warm water are needed. The spray rinse works surprisingly well. I use a powdered commercial laundry soap with phosphates or powdered Tide that easily rinses clean. I like Persil as well but prefer powdered detergents to prevent build up. I do not use fabric softener and prefer Oxi-Clean or Lysol laundry sanitizer instead of bleach. If you need a half tub rinse, stop the washer when it gets to the rinse cycle. Cancel and start a new Normal load. This time add the Lysol laundry sanitizer, pause, and let the cycle finish. I set a timer on my watch. It’s that simple. I would also have to be available to pause the SQ cycle too since the Lysol requires 16 minutes to work in the rinse cycle. [Note: Pause the Maytag washer with the lid closed (You can disable the lid lock—not recommended for households with small children. If you choose to do this anyway, consider adding a safety lockout device that prevents the appliance from being plugged in and supervise the washer closely when in use!), and the water will not drain out after ten minutes.
Speed Queen does have a better build quality including the transmission and suspension. It should be noted that SQ also has a 15-year warranty on its transmission. However, the Maytag’s good build quality when used properly should work well for the average consumer. I agree that the vertical modular washer (VMW) design, though easy to service, is not the best design for a commercial environment—a dog grooming shop, for example. However, the repair issues with THIS Maytag is not as widespread as the SQ fans would have one believe either. When I asked for clarification, I was only given a few examples and nothing that would indicate this is a widespread issue worthy of dubbing the Maytag machine a lemon. The use of harsh detergents and chemicals especially in excess can cause more wear and tear too. This “commercial” Maytag has a better build quality than any “commercial technology” Maytag or other washers sold at the big box stores. I am confident it will last me ten years. Whereas I expect to replace only a belt on the SQ, I would probably would have a few minor repairs on this Maytag washer. Parts are inexpensive and can easily be replaced by most consumers after the 5-year parts and labor warranty is up. It is possible the SQ will last a little longer. However, I am not convinced it will last years longer like the non-electronic models in the past due to cost to repair or availability of parts. The bottom line is most consumers cannot repair the bearings, transmission, or solder control boards. The cost of parts and availability, labor, or both make replacing either of these washers much more likely after 15 years of service. It should be noted that SQ is still focused on its TR series, which do not have transmissions, and that the TC is probably available for a limited time. The Maytag shares many of its parts with other washers from Maytag’s commercial line.
After the initial excitement wore off, I realized the TC5000wn was not the true “Classic” I wanted. The real “Classic” I really wanted still had mechanical timers, a water level control switch, and would have been priced closer to the 2017 model it replaced. I cannot see where the control board in the Maytag or two control boards in the SQ add any increased function over mechanical timers. I expected at least a time remaining counter. A mechanical timer is less expensive to replace than a control board. It only added to the cost of both of these washers.
If cost is no issue, you have two great washers to choose from. Although my choice is to keep the Maytag which has had no issues, I still will recommend consumers look at the SQ TC model too.
My post was not intended to be a reply to Blah but a separate post to add to the discussion. The edited version is available further down.
Eugene, please delete my reply to Blah’s post if you can. Thank you.
–PinkPower4
Comment to PinkPower4
The SQ TC5000 locally is $999 while the Maytag Commercial is $799. A $200 difference. What does the $200 get me. A much sturdier suspension, a better transmission, a porcelain tub (vs plastic), a 10-year SQ in home parts & labor warranty and a 15 year transmission (parts only) warranty. I think the Maytag has a plastic gear in it. I think Blah is correct.
hi not sure i follow the coment on post july 2019,re took commercial series off showroom,brcause service center needs a rest? have you changed your opinion on the maytag as far as being a good machine?i have watched all your vid.on speed queen vs mtg.i do not like that spdqn. tried to screw you,for telling the truth. even after an apology that does not make it right.i wish that i lived close enough to buy from you .i live in oregon.you may be the last honest man left in the business,i am not sure what to do? fix my old neptune mah3000,or waste money on a new machine that is throwaway????was thinking the maytag comercial because of the inflated cost of the speedqueen tc5,now only a three year warenty cost for me 1059. dilliverd set up…. im old and dont want to be tricked into the wrong dission am on socialsecurity,i have come to trust your opinion ,hope god blesses you in all your life
I’m still on the fence SQ vs Maytag. I have 3 boys and a husband with dirty work cloths. I’m looking for clean and fast. My current wash time on my HE LG top loader is over an hour, for a basic load. Most dirty cloths still come out dirty. I’m done and ready to make the jump. I just can’t decide. Any suggestions?
Dont overthink it. These are both great performing washers. The Maytag is a bit better performance wise, but perhaps the SQ could wind up being the longer lasting unit. Either way these are better than 95% of the junk that is out there.
Are either of these two washers easily usable for a short person? What is the depth of the tubs from the top surface? I previously had a 3.2 cu. ft. washer that I measured 25″ deep. I would welcome any suggestions. Thank you.
Hi, Arlene!
I am an extra small 5’2″ adult. I have the Maytag mvwp575gw. It is about 24″ deep? I do not have any issues retrieving items from the bottom of the basket, but I do have to lean over just a bit. You can also use the fin on the agitator closest to you to spin the basket around to where you can get items that were toward the back of the basket.
I hope that helps.
–PinkPower4
Just a suggestion as I am also under 5’2″. I purchased a Sammoms Preston Lightweight aluminum Easireach 15 in grabber. Works great for reaching into a deep washer tubs.
I am only 5 foot and have to really reach to get the clothes st the bottom
So, what is the difference between the TC5000 & the TR5000 besides the warranty?
They are two very different machines in quite a few ways
I just tried to purchase a TC5000 and the guy tried to get me to buy the TR5000, saying its a new 2019 model and its improved from the 2018. Is this true? Should i still go with the TC5000?
Watch the video showing the TR washing action. Very easy to see why the TR performance ratings are so low. There is very little movement of the fabric through the water as the tub slowly rocks back and forth vs a conventional agitator. Of the Speed Queen models, I would go for the Classic, but its $300 increased price is a no-go for me. We are going to buy a Maytag Commercial MVWP575GW. A few hundred dollars less. than the Speed Queen Classic.
Get a good Maytag dryer for 500 and put money saved into sq the pair will
Match well enough
There was a chart in one of your videos with showing the cycles and water usage. Where did you find that? I can’t find it anywhere. Thanks
It’s not available publicly, just pause my video to read it entirely
I’ve watched a half dozen of your videos and read some of your info too. Thanks for the great details! I was convinced we would buy SQ for longevity and build quality with a family of 6. You really praise that Maytag MVWP575GW (just a G at the end or GW?). You said in the video it was great commercial grade quality build wise. On par with SQ? Fairly simple to repair? I try to do my own repairs. Again, thanks so much!
The Maytag has been having some problems – read about them on automaticwasher.com. the Tag also shares a plastic outer tub with the Centennials which was a big No for me.
I agree. We bought a Maytag Commercial for my daughter and her family of 4 this past holiday season. It is literally a piece of junk. It has been serviced monthly and Whirlpool (they own Maytag and make the machines) will not replace the machine. The service people who come to repair it have told her that these machines have problems and cannot be fixed on a permanent basis. Her warranty is good for one year and then she will have to pay for the service calls or junk the expensive washer. My advice stay away from Maytag.
If I’m looking at the TR7 vs TC5, it sounds like you would recommend the TC5. Is that assumption correct?
EP… Thanks for the review on the new SQ TC5 washer and honest opinion in comparison to the other commercial washer. I just bought a new TC5 and matching dryer to replace my old Kenmore that seems to keep needing repairs every 6 months. When it came down to it I just wanted something comparable the Kenmore in terms of size, performance and reliability and it appears that either machine would work. Spending the extra money for the TC5 came down to a matter of principal to try and Buy American (although I’m a little skeptical on how many of the parts are manufactured in the US), the amount of plastic materials used in the other commercial washer, and having a warranty over 5 years.
The funny thing is I actually had to search for this machine. Plenty of appliance stores have the TR series on display, but not the TC5.
Finally, I now know more about washing machines than I ever imagined. I just about drove myself nuts comparing the different types.
Thanks again for the reviews and videos.
Are you still happy with your decision?
Thanks for the reviews and videos. It doesn’t look like you can buy the Maytag (MVWP575GW) in my area (Arlington, TX). I will probably go with the new Speed Queen. My current set of Whirlpool from 2004 has held up great, but the washer tub is banging on the side of the unit during the spin cycle and I don’t have time to fix it.
In your Maytag commercial review, you talk about the machine tempering the hot water. So, if I prefer to use her water for certain loads, would the TC5000 be my best bet?
Me too. Told the hubs he could install a spigot to I could at my own screaming hot water when i want to do the towels.
I have it narrowned down to this new TC5000 or the LWN432 that is available in my area.
I was interested in the Maytag commercial machine but when i called Maytag with my question they all said “I don’t know”.
Do you have a blog about the Maytag MVWP575GW? I would love to read your thoughts on it.
I am getting rid of my Maytag Bravos Quiet Series 300. I have hated that machine since the first load. No control over water level. It washes the load in hardly any water and beats the clothes to death. I definitely want a good quality machine that lets me have control over adding more water. Had a great Maytag before this last one. Loved it and lasted forever with minimal repair. Will I be happy with the SQ TC5000? They cost so much one doesn’t want to make an error you have to live with. I am tired of carrying buckets of water to my machine.
SQ is offering 10 year parts and labor with the 2019 TC5000WN.
Maytag is 1 year no parts. This could be the deal breaker here. Trying to decide right this minute.
Any suggestions would be great.
The Maytag is 5 years parts and labor it is absolutely clear and in writing. Sq is offering a 10 year for a bit, and it’s a very generous offer.
Is there any concern that they won’t be able to service the unit? I’m in CA.
JEN, I live in CA too, and I have the same question. As I understand it, the warranty is fulfilled by the dealer. What happens if the dealer closes? Will SQ still honor the warranty?
After one year of fighting with SQ over my 2018 TR5000, which made a horrendous grinding noise during the spin cycle, they finally agreed to replace it. (They made me get 2nd and 3rd opinions after the authorized dealer where I had purchased it had been out to diagnose and try to repair it 6 times. They also tried replacing the entire drum and bearings, but to no avail—it was a defective model. I know because I purchased the same model for our vacation home and it did not make the grinding noise.) Anyway, i just got the 2019 TR5000 today and then I read about their new TC5000 model and I’m very sorry I didn’t request that. I would much prefer the better agitation, old-style model. I can’t find any reviews of the newest TR5000 models—the only change I see is the toggle switches to a touch button—are there any improvements in the latest version?
I am curious. Who had to pay for the 2nd and 3rd opinions–you or Speed Queen?
Thanks,
–PinkPower4
Neither I nor SQ paid for the 2nd and 3rd opinions—the repair companies did it for free and if they fixed the problem then SQ would pay them, but they could never figure out what the problem was, so no $$.
I just ordered the SQ TC5000wn and talked with speed also. The biggest change to this 2019 model is they went back to transmission instead of direct drive. They’re also offering a 10 year parts and labor on all their washers for limited time which is great. Can’t wait to get it!
Watch the reviews on YouTube.
Eugene,
This was post not meant to be a response to anyone, but to add to the discussion. I purchased the Maytag mvwp575gw a year ago. No SQ 2017 models were available in my area, and the TC5000wn was not released until about 9 months later. I realize this post is long, so people with extended knowledge should skip it. Also, it is written for consumers by a consumer with a kid and pet-friendly home. I do not sell or repair washers for a living nor do I have the funds like some washer enthusiasts to upgrade my appliances like people do their phones.
I really considered getting a Speed Queen “Classic” especially when I saw the announcement about the 10-year warranty. I love the clean look and that they brought back an older, more reliable design. My closest dealer wanted $1099 for the washer and almost a $1000 for the dryer. The next closest dealer did not even stock the TC model washer and wanted $1399! This was at least $350 extra for the SQ brand washer and $600 extra for the set. Also, the dryer’s higher price is not even justified. Neither authorized retailer was aware of the 10-year warranty, and that warranty may not be what it seems. The warranty seems to come from participating dealers. When reading the warranty bond, I saw this, ” Alliance Laundry Systems is not responsible for extra labor charges and extended travel expenses due to customers installing units in areas beyond the selling dealer’s normal service area. Remote Service is considered in excess of 50 miles from selling dealer. (100 miles round trip) “. Business goes under or you move, you may not have the warranty you thought you did. Maytag comes from Maytag regardless of where purchased.
What does the extra $350 get me? The main advantages are SQ does offer full and half tub wash/rinse options for all main cycles and no Automatic Temperature Control (ATC). [Note: the Delicate cycle is more like handwash and the Bulky cycle is more like Delicate]. I did not find the ATC to be an issue for the Maytag’s main cycle and the cycles Bulky, Delicate, Mixed, and Powerwash works as one would expect them to. The Maytag’s most notable disadvantage and deal breaker for many is the only half tub wash cycle available is the Normal “Eco”cycle with its spray rinse. “Hot” and “Warm” are noticeably cooler for this cycle than for the main cycles. There are ways to configure the hookups to the washer outlet box, so that you can control the temperature for the main and Normal “Eco” wash cycles. If this does not work by itself, the ATC sensor can be relocated (non permanent) so it reads the air temperature instead of the water temperature. These modifications do require more hands on from the consumer mostly during the fill portion of the cycle (which I stay for anyway), but they allow the Normal cycle to be used for smaller loads where hot and warm water may be needed. The spray rinse works surprisingly well. I use a powdered commercial laundry soap with phosphates or powdered Tide that easily rinses clean. I like Persil as well but prefer powdered detergents to prevent build up. I do not use fabric softener and prefer Oxi-Clean or Lysol laundry sanitizer instead of bleach. If you need a half tub rinse, stop the washer when it gets to the rinse cycle. Cancel and start a new Normal load. This time add the Lysol laundry sanitizer, pause, and let the cycle finish. I set a timer on my watch. It’s that simple. I would also have to be available to pause the SQ cycle too since the Lysol requires 16 minutes to work in the rinse cycle. [Note: Pause the Maytag washer with the lid closed. (You can disable the lid lock—not recommended for households with small children. If you choose to do this anyway, consider adding a safety lockout device that prevents the appliance from being plugged in when not in use and supervise the washer closely when in use!) The water will not drain out after ten minutes.]
Speed Queen does have a better build quality including the transmission and suspension. It should be noted that SQ also has a 15-year warranty on its transmission. However, the Maytag’s good build quality when used properly should work well for the average consumer. I have not had any issues with the suspension, but this may not be the best design for those who want to overload the washer or wash bed pillows or pet beds. I agree that the vertical modular washer (VMW) design, though easy to service, is not the best design for a commercial environment—a dog grooming shop, for example. However, the repair issues with THIS Maytag is not as widespread as the SQ fans would have one believe either. When I asked for clarification, I was only given a few examples and nothing that would indicate this is a widespread issue worthy of dubbing the Maytag machine a lemon and not worthy of consideration even if the person cannot afford the SQ. The use of harsh detergents and chemicals especially in excess can cause more wear and tear too. This “commercial” Maytag has a better build quality than any “commercial technology” Maytag or other washers sold at the big box stores. I am confident it will last me ten years. Whereas I expect to replace only a belt on the SQ, I would probably would have a few minor repairs on this Maytag washer. Parts are inexpensive and can easily be replaced by most consumers after the 5-year parts and labor warranty is up. It is possible the SQ will last a little longer. However, I am not convinced it will last years longer like the non-electronic models in the past due to cost to repair or availability of parts. The bottom line is most consumers cannot repair the bearings, transmission, or solder control boards. The cost of parts and availability, labor, or both make replacing either of these washers much more likely after 15 years of service. It should be noted that SQ is still focused on its TR series, which do not have transmissions, and that the TC is probably available for a limited time. The Maytag shares many of its parts with other washers from Maytag’s commercial line.
After the initial excitement wore off, I realized the TC5000wn was not the true “Classic” I wanted. The real “Classic” I really wanted still had mechanical timers, a water level control switch, and would have been priced closer to the 2017 model it replaced. I cannot see where the control board in the Maytag or two control boards in the SQ add any increased function over mechanical timers. I expected at least a time remaining counter. A mechanical timer is less expensive to replace than a control board. It only added to the cost of both of these washers.
If cost is no issue, you have two great washers to choose from. Although my choice is to keep the Maytag which has had no issues, I still will recommend consumers look at the SQ TC model too. The experience they have with their local dealers may also be better than mine. 🙂
I need some help.
I just stupidly bought a GE GTW685 after driving myself crazy with reviews and learning about washer models.
What I wanted was, and because my old GE Profile had all these options:
-Fill the tub with scalding hot water (when I ask for it) and I mean FILL the tub on wash cycles
-Soak choices I can add
-Fill the tub with warm water (when I ask for it) on rinse cycle..fabric softeners are “fats” and warm water helps dispense it better
-A Serious agitator…not a spinning nubbie
-A separate rinse and spin cycle (sometimes with mud and crud, I run a warm rinse cycle first before starting the regular load, also to add fabric softener as the last rinse)
– small load option of MY choice, not the machine
– a lid I can open during the cycles, even if I have to hit a pause button
So I was stupidly dazzled by this GE and the jet aircraft dashboard look of the GTW685.
It was installed today. First load…massive disappointment. It says “hot” water fill. The main reason I bought it. NO, IT IS NOT A HOT WATER FILL. It will pretend it will fill with hot water. You have the lid open, you put your hand in the fill flow, and ow ow ow…yes it’s hot. But once you close the lid, wait about 5 seconds, and the machine starts helping to fill the tank by adding cold. We used our test gear (we own an HVAC company) and “hot” water wash ended up at 108-degrees rather than the 127-degrees that comes out of the hot water supply line and that I got on my old GE Profile. We turned off the cold water supply and washer balked at the trick. It will reduce water level if you turn off cold supply line and you can’t start over unless you drain the tank. So you cannot override it and force it to fill with hot. It ALWAYS adds cold.
Controls…I think it has 14 load settings, add stain choices, then add water temps, dirt levels, soak times…probably about 1400 combinations….or more. Who the heck needs that? I’d have to be a total idiot to choose between some of them. I’ve been using the same “locked” settings on my old GE for 14 years, rarely use the delicate cycle.
Cleaning troubles aside, hubby repairs things in HVAC work that can carry bacteria such as Legionaire’s Disease, listeria, and serious fungi, black mold, other molds, etc from a/c condensate lines in commercial buildings, so it is VITAL to have HOT water to help the bleach kill bacteria and a dam good agitator to push water, detergents and bleach through the recesses of the clothing. I want my clothes to be beat clean like I threw in a truckload of rocks in the tank. If they fall apart, fine, at least they’ll be CLEAN and won’t have to worry about death from mold spores hiding in a pocket. Oxy won’t work to kill that kind of bacteria and other stuff for sure. Ask a lab technician. Dryer might at hot temps, but then the cotton items shrink. Because of allergies to plastic fiber, all our clothes, towels, sheets…everything is cotton.
Second disappointment…GIANT freakin’ tank…my eyeballs almost popped out of my head!!! I could probably toss the sofa in it!! Maybe the patio chairs too. Although I need a step stool to reach the bottom of the tank to get the last few socks, and pray I don’t fall in, doesn’t bother me one iota because I can wash larger, huge, gigantic loads!! But wait…nope… I’ll be darned, the dang thing doesn’t FILL with water. Ever. Tried a few tricks and go-arounds I read online, using “Bulky” setting and holding “deep fill” button for 3 seconds. No matter what we tried, tank is 5 gallons short of a good wash to move things around in a FULL filthy stinking load so it doesn’t bunch up. (we measured the five gallons, one at a time) If I use half the clothes to get the space I want, then it will fill even less as it determines the wash level, no matter what button you press. Best fill we can get from the controls panel is about 3/4 tank….so why the heck give us a nice big stainless tank and can only ever use 3/4 of it?? I got sucked in to that marketing BS.
It’s a little noisy, that doesn’t bother me, it’s off the kitchen and I can hear it running and learn to understand when to shove downey in it. Warm rinse was 89-degrees, sufficient for my Downy distribution.
First load cleaned pretty well…had no clue how long it was in “wash” mode before I was to add bleach, so just guessed. I add a lot of bleach for the reasons mentioned and don’t want it washing in my clothes for an hour, just need about ten min to really kill off offending particulates.
Probably going to send the machine back, as I have had plenty of years of experience with GE’s hideous service people…I could do a two hour rant on that alone. I’m looking hard at the updated 2019 Speed Queen TR7 or the Speed Queen front loader, but truthfully, I fear I’m going to have to sacrifice one of my preferences.
Any of the Speed Queens hit all my preferences??? Anybody know for sure about the HOT water wash?? Meanwhile, gotta go babysit the GE and figure out when to add bleach the last few minutes of the wash cycle. I hate the thing already. They took away my old machine…and I’ve read this over and over from new machine owners…”wish I’d have kept my old machine”.
Get the TC5000.
We were in the market for a new washing machine, I was set on a Speed Queen, but was uneasy based on reviews after they “improved” their design.
Local dealer was unaware that they had introduced the “classic” line. They had to order it in. They had plenty of TR series on hand and tried to push one of those off on us. Thankfully, I found this website and knew I would not be pleased with “new and improved” series.
Anyhow, took about 10 days for the TC5000 to arrive and I am very pleased.
Tub fills up ALL the way on deep mode (old washers idea of ‘super’ fill was 6″).
Temperature of water matches what the dial says.
Runs a full cycle in about the time the old one took the ‘fill’ up. Clothes actually come out clean! (Some people still get dirty at work.)
Only complaint I have is I wish it still had a manual timer, but I guess some things aren’t coming back.
Thanks for all the reviews. I decided to go with the TC500WN since Speed Queen is offering 10 yr warranty for a promotion.
This website has been extremely informative. I’m almost certain I will be buying a TC5000WN especially with the promotional 10 yr warranty. My only concern is I saw someone post that if my local retailer goes out of business my warranty may cost extra money, and not be what I think it is. Can anyone explain what exactly this means, just in case this retailer should close. I really appreciate any information someone could provide, because if not for this blog I wouldn’t have even know about TR model having a new design. I’d rather have an older tried and true design.
Speed queen warranty is through the manufacture , ANY authorized SQ repair person can fix it under warranty
Eugene, how I wish I could buy from your company! I have a front-loader which simply will not break down, even after 14 years. I have to carry buckets of water to fill it sufficiently to get the clothes wet, let alone clean! I’ve decided to buy a top loader like I had “in the old days”. I will be so happy not to carry water to the washing machine!!
Thank you so much for the excellent reviews and videos that you provide to consumers who chose wrong the first time! – Stephanie
Kay and I bought the new TR7000 series in March of 2018. After about a year later we began having multiple problems with the washer. We were drawn to the SQ because my son’s family had bought what I believe to be an earlier model of the TC5000, with manual controls and an AGITATOR that really works. They raved about their new machine’s performance and that fact combined with our previous good vibes about SQ sold us. Too bad for us! It was one of the worst mistake we’ve ever made. This so-called “new improved” design is sadly one of the worst things SQ could have ever done to a loyal customer base. This TR7000 could and should set SQ and Alliance Laundry Systems back into the “stone age”.
Thank to Eugene Pallas I learned about the 2018 TR7000 too late. Had I known how SQ destroyed (engineered) a perfectly good machine, I would have never bought. Ever since these problems have arisen, SQ has proven how much they need a 7 year warranty, so-called customer service has died (if ever it was alive). Because I’m disabled by a stroke my personal defenses are seriously impaired, so my ability to question or analyze SQ’s TR7000 was certainly not what my results would have been several years earlier. Whatever! I’m stuck with a LEMON from SQ. It’s a disgrace they (re-engineered) a perfectly good machine.
SQ knew this machine was a FRAUD from day one. Only a CLASS ACTION LAWSUIT against SQ can remedy this mess they have perpetrated against once loyal customers.
OK, I simply must know how to disable the lid lock which stops the washing action when opened. So Annoying! We are an adult household so no need for safety precautions intended for children. I KNOW that you must know how to do it in order to film your videos! PLEASE SHARE your secret for the 2019 Speed Queen TC5000. I will be so grateful!!
Doh – figured it out. Cardboard worked for me…
I want to go with the Speed Queen TC5, the tub is made out of a stronger/heavier metal that doesn’t leave a ring of crud/soap scum, like the newer Maytag and other high efficiency top load models.
Just purchased the SQ TC5000. The reason my wife choose the SQ over the Maytag was knowing people with SQ and being happy with theirs. One of our friends has a SQ TR and she is happy with it. We had two HE machines and not happy with ether one. My local SQ dealer (F.T. has several stores in T.B. Area)had the TC5000 on their website , I went to closes F.T. Store so we could put hands on the SQ and also look at the Maytag to help make final decision. This is the funny part. They did not have the TC5000 on the floor. I had to argue with the sales person that the TC5000 even existed and was on their website. Then he gave me the sale pitch story of why the new SQ tr had a bad rap because some guy made a video with the Maytag and SQ and on the video the Maytag had the max water setting and the SQ didn’t have it’s max water setting. So it appeared the Maytag had more water and was doing a better job. But if I went to The SQ website they had a 4.7 out of 5 review. So even after all of this the sales person told me they would have to order it and it would take weeks to get ( I already knew from a phone call that one of their stores at least had a scratch and dent one in stock.) I asked about that one so they checked and not only did they have that one they had new ones in their WH. After that he was trying to say he was not sure if that model had the 10 year warranty. For some reason it really seemed like he didn’t want to sell me this machine. Hopefully my TC5000 lives up to the SQ name. Thank you for doing such a great job of getting trust worthy information out to the public it really helped on our decision. (I was leaning towards the Maytag But the wife wanted the Queen)
Has anyone that has bought the TC5, have an issue with it not having water level control? I’m on the fence between the TC5 and the TR5, and o the one negative is that it doesn’t have this feature, and the TR5 does. However, I was told that if we wanted to do a smaller load, simply use the eco mode, as it doesn’t fill up all the way, and if need be, use the extra rinse option, to get a better rinse than the spray rinse of the eco mode….does that sound accurate? 99% of the time, we do full loads, so the water level choices not being there, isn’t a deal breaker, it would just be nice to know if the workaround I described, is viable.
In June I bought the TC5 model. My main “want” at the time was a pre-soak cycle. With the TC5 model I can figure out a work around if I want a longer soak cycle, however, I really REALLY have an issue with not being able to regulate the water level. I understood from the dealer that the water level was an automatic feature of the machine – it would automatically adjust water based on amount of clothes put in. It absolutely does NOT do this. I have called the dealer back a couple times out of frustration because I find the inability to control water level to be wasteful. We are a family of 2. Sometimes loads are not very big. My dealer told me – you always want to do a large load of clothes. Well, I don’t always have a full load of clothes to wash. I am so frustrated with this missing feature, I called SQ and inquired. They told me they can only put so many options on a machine so this model couldn’t fit in another feature. Totally a horrible answer. I have called the dealer back again and asked if I could trade it in on a different machine, different brand. Dealer told me he’d prorate the machine price since it is now used. I am at a loss. I think it probably IS a good machine but the wastefulness of water just drives me crazy. So after finding this blog, I would like to know if anyone knows of a workaround or a fix for adjusting water levels? Is the water fill regulated by a timer? Or is it regulated by weight? or regulated with a float? I just want my Kenmore back!!!!
There is no adjustment for water level, and it doesn’t auto sense. Most options are 1/2-3/4 tub, with the heavy duty switch it is always a full tub
I just purchased the SQ TC5 because of this website. I had a Samsung that was nothing but problems – the last straw was when the tube/pump disconnected from the bottom of the tub and flooded my basement. All holding parts, including the tub, were plastic. The Samsung was only 5 years old!
Thank you for all your hard work and time to keep consumers informed.
Our 15 yr old Kenmore Elite’s transmission just went belly up. We did research and decided to put out the extra bucks for a SQ. It was between the TC5 and the TR3. What I REALLY want is the water control of the TR with the agitator of the TC. No luck there. So we opted for the TR3 because of the water control. We simply don’t have full loads a lot of the time and having experienced an “auto fill” GE washer for a few years in a different household, we hated that the cloths in that washer simply didn’t get clean because it just didn’t fill up with enough water. I asked the dealer several times about the water level on the TC and he just kept saying it fills it all the way up. So I’d need to fill the whole thing up to wash a small load of dish cloths? Makes no sense to me.
In reading reviews here am I to understand you can get the TC to fill 1/2 and 3/4 full but it’s dependent on the cycle you choose? Why didn’t the dealer explain that to me?! smh
Has anyone purchased one of the TR machines? It seems from the reviews here that they are awful yet I’ve read numerous reviews elsewhere and they are, for the most part, very good. Also, are the 2019 TRs different in any way from the 2018 TR models?
Thoughts? Thanks.
I’m in the market for a new washing machine and was looking at the sqtc5000 too and would love to know if you ever found out any info. on the 2019 TRs or if you bought one and are happy with it!
Thank goodness, I had watched the videos regarding the Speed Queen TR series of top loading washers. The last nine and half years have been spent with an extremely frustrating and disappointing washing machine. Finally, I had to pull the plug and replace it with a more user friendly machine. Since I had been looking for positive information for the last several months, I came across the ones you posted and decided to buy the TCW5000 model. It has made my life so much easier, and what a joy to use. The salesman tried to talk me out of the 2019 model, and was surprised that I had done some homework. Thank you, for your informative posts and videos. Our entire household thanks you, too.
It’s been a nightmare that started out as happy experience to get a new washer and dryer. I replaced my SQ 2009 set because the pump broke and flooded the room. I bought the Electrolux because I wanted to try something new and get steam etc… but found that the set was too deep for my laundry room. So I refused delivery – no fee. Over the phone I ordered the SQ 5000 that I’ve been reading about online – the classic old school. After they delivered I noticed the lid locked and the agitator was just swishing back and forth. I assumed that I was getting the “latest model 2019″ TC and not the TR series. They said the TR was the one that I looked at on the floor. They don’t have the TC series on the floor but they have it in stock. So now I will be charged 25% for restocking fees for an exchange. $500 more!!! Is it worth it??? I considered the Maytag but found the depth is 30”. I need a depth of 28″ to fit the room. I also read the Consumer Report rated the TR just one point better than the TC. Is CR being paid off? I’m not happy with the limited options on the TC but if it washes a lot better I want it. This place has free deliver and install. I can’t believe they’re asking 25% restocking fee. What should I do?
I just bought the SQ TC5000 awn632sp116tw01. I was surprised there was no manual and wanted to find out more, and ended up here. wow! So I have not ran it yet, but looking forward to. My experience was this: I went to Lowes and said my old Kenmore washer is making a very very loud noise now and…, looking to learn about washers. He said “Samsung is real good at making TV’s and Maytag has been making washers for eons”. Then I went to Home Depot and that lady said none of the washers will fill up with water, they are all made efficient now. Then I went to a private dealer in a small town and she said the SQ TC5000 is what you want. It is pricey, (1170.00 delivered,installed,take away old one) but it will last a long time and has the old technology that we all liked about SQ’s. So, I went with her and here we are. The nice young man just installed it and turned it on and tested the HOT water and we have our HOT water very HOT, and I saw it steaming when he opened the lid. So, was happy to see it fills hot. Can’t wait to use the DEEP FILL button. I will probably use that alot. I know from experience that clothes only get clean in water. An old Samsung washer I had years ago was HE and it never cleaned the clothes properly. So happy to never worry about front loaders not filling up with water. Geesch.
I have no manual and just looking for a video on how to use the washer. I sure learned alot here, and glad I read this to confirm I made a great decision based on little information known about washers. The warranty for 10 years just appeared in my email too. Hope I never have to use it.
Just went through same thing. I had to become a scientist on washers and laundry detergent after CALIFORNIA once again a state without water…. forcefully changed everything that ever worked to clean clothes!!! I had a LG Tromm for 13 years and broke a year ago and tried LG, Whirlpool and a 2018 Speedqueen commercial washer.
All complete crap. At least I was right to have the dealer from Appliance World who sold me the 2018 topload commercial grade speedqueen take it back with a $800 loss to me!!! I am going to get speedqueen to pay me back. The others from home depot charged me nothing to return as knew all of it was crap. soooo….
Sold my home and was renting and all had top loaders from Whirlpool with agitator that were crap also.
Moved to Laguna Niguel a beautiful rental had a Frigidaire front loader and dryer from 2008. Unreal no water,…… So looked to replace and will put hers back when we leave in 11 months…. got delivered yesterday. SQ went back to 2017 style model that worked as I now realize everyone that brought this 2018 POS was livid. THey have fired all the engineers that did this and made a very silent announcement of back to 2017 announcement but catching on through posts like ours, I was going to buy a maytag but all plastic.
So – just learned today to put the Poisonus HE Detergent – even though you know don’t have to in the TC5000 which is non he (get to that later) – you have to fill water half way and open lid and pour in the liquid or powder and close lid to let it dissolve for 2 minutes and then put in clothes. I push them down with a stick (feel like a Nun in 1950) and then put down lid and let it do it’s thing, Comes out very clean on heavy duty or any choice. the ECO choice just lets in go 1/2 with water level and warm hot. Have not tried cold yet on all the new plastic made clothes.
So have been researching where I could buy NON HE detergent which seems to be illegal now BUT…..pull up http://www.grainger.com/cleaning and go to detergents and they show if it is HE or non HE detergent in powder or liquid. I was told by the SQ dealer that she only uses powder as it works better for clothes and rinses off. She uses Free and Clear tide that sucks. So I am buying real old fashion detergent that will not work in HE no water washers. THat means it works….Grainger sells to Hospitals where they actually have to clean bacteria etc like we all used to do with hot water etc. Pick up on Monday. I ordered the littlest 15 lb one with a scent.
I did 3 loads of blankets and sheets with Tide free and clear liquid and so far 70% better than any system I have tried. No buildup on Tub. But still chemical from the HE stuff. Hope this helps.
I am also allergic to all the furniture, beds, rugs etc that now all have FIRE RETARDANT on them. I have many solutions for you if this affects you. Old fashion cotton and wool products made in USA. Wish you the best as what a journey. Imagine what the bio engineers have done to our food. Nuts! Hopefully we can stop the chemical industry that CA Politicians have sold them souls to for cash and the rest of USA follows suit. Oh forgot Maytag top loader does not allow hot water – a huge plus for SQ. You made a great choice!
can download any Speed Queen manual from their site
Hi, I had a question about detergent (forgive me if this is a stupid question). I’m still using a Lady Kenmore 90 Series (Model 110) top-loading washing machine that I bought back in 1988. I still have a TON of old-school powder detergent that I bought back in the 1990’s. I am thinking of getting a new washing machine because the inner plastic lip of the washing machine is breaking apart (I guess too much contact with the old detergent was pretty caustic). My question: If I purchase a new Maytag Commercial washing machine (ie MVWP575G) or even a 2019 SQ TC5, will I be able to still use up my old powder detergent? Or will I have to throw it all away and only use HE detergent. I read the manual for MVWP575G and they said the manufacturer recommends HE detergent.
Buy the SQ5000 and can YES you can use your non poisonous detergent!! The Maytag will not let you use HOT WATER. I just got my SQTC5000 yesterday and works with both HE crap and non HE. Hard to find real detergent but just found source! Good luck do not buy Maytag all plastic parts
Hello Eugene, Could you tell me regarding the Maytag you like, does it still have the temperature control? I bought one and returned it because I need to have water temp as high as can come from the tap and the Maytag has a temperature regulator. Also Maytag didn’t fill all way to the top. Other than these two things, (water temp and amount) I like it better than Speed Queen. So to replace, I bought the classic TC5 Speed Queen, which turned out to be such a lemon I’ve had it for weeks with laundry piling up and still cant use it. I thought SQ would stand behind products and have good quality control. Not so!
Instead of following a “lemon law” and replacing a brand new machine with so many problems they expect me to just keep calling repair and rebuild the whole machine right in my house. They definitely do not have good quality as they advertise and they do not stand behind their product in any meaningful way. I was A HUGE SQ fan, buying numerous models for my apartment complexes, myself, and family, but I am not a fan anymore after this. Sorry, when i read your concerns about SQ last year, I didn’t understand your criticism of SQ. I guess no one understands so well as when it happens to you personally!
WOW –
The upfront perception of SQ quality and build just leaves consumers assuming they don’t break (especially early on ) and that their Customer Service is equally on par which I kept hearing similar concerns from other consumers.
How do you bypass the lid switch so the water runs when you open the lid on a tc5000 speed queen
I just completed this buying process and vetting the SQ TC5 model vs the TR5. I actually wanted the TR7 but the problems instilled in the TR5 are exactly the same in the TR7 so longer warranty would be offset by poor performance for washing.
After all my reading and researching, it left me wondering why SQ reduced their warranty to 3 yrs for their new TC model vs the 5 yr for their TR5 model? It bothered me enough to hold on purchasing a SQ.
Does anyone know why the reduced warranty?
I actually purchased a Miele W&D set instead (at considerably higher cost) but which assures me longevity, quality and features though I truly sacrificed size as these models are 2.2cc vs traditional 3.4 or larger tubs which we can easily accept though there will be times I will long for a larger tub.
Now that I have made the purchase, happy as a clam but I recognize that had SQ hadn’t tampered with their product, had retained their 5 yr warranty for the very same product they replaced would have easily sold me on purchasing a SQ. But a big shout-out to Miele – so well engineered and features far exceed SQ.
Hi, How can you override the lid switch on the 2019 TC5000WN speed queen so that the machine won’t stop running when you open the lid? Thanks!
My speed queen has a temperature guide a water level guide with even an extra rinse ( that ONLY WORKS WITH THE WASH ) . The water level control is a wasted feature !! It doesn’t matter how much clothing or other things that is put in it or what level of water you set the water guide for , it fills full . This SQ will put me in the POOR HOUSE ON MY WATER BILL !!
I have never owned a speed queen . Always had SEARS OR WHIRLPOOL ( before they passed the laws of locking the lids , so some idiot would have to change the way they operate ) . I paid 900 dollars , witch it’s only worth about 500 . Maybe I need to SUE speed queen for my other 400 back because it appears i am going to need it for the water bill.
Mr Pallis, I’ve been watching your videos and reading reviews. I really appreciate all the time you’ve put into them.
Our Maytag mvwp475ew 75 just died; not even 4 years old. So I’m hesitant on Maytag.
SQTC5000 is now $900 with a 3 year warranty and the Maytag 575 is $800 with a 5 year warranty. With longevity in mind; would you still choose Maytag or would you now choose SQ??
Thank you!
Hannah, I’m curious where are you finding the TC5000 for $900? Is that at your local dealer or online somewhere? If online, is the seller honoring the warranty?
Thanks to your blogposts, I feel that I have a good sense on the new TC5000 vs the Maytag. MPWP575. What about the LWN432SP115TW01? How does this one measure up against the other two? I can get a new LWN model for anywhere in the $760 – 850 range. Which features, performance factors, and durability aspects should I be considering when I compare it to the first two?
Thanks!
JW what did you end up doing I’m tossed between these 3 models as well?
I would like more information on the LWN432SP115TW01 too? is that a pre 2018 model? I want the one with the rotary agitator, manual controls, mechanical time, and a full tub ever time, and one I can open when its running. Is the LWN432SP115TW01 one of the old school machines everybody seems to love? I have looked at the specs on it and don’t see manufacturing year on it. I would also like to know what your thoughts are on the WN432 model please.